Frequently Asked Questions..

 

​How Do I Place An Order?​

 

It's simple and straightforward!... Browse the Online Store, choose your items and add to your Basket. Then when you're done checkout through the highly secure online payment facility. Your order will be confirmed by e-mail within minutes and for delivery by secure carrier within 10-14 working days.

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How long will my order take?

 

Please be aware that all orders are processed on a "made to order" basis. This usually means dispatch of an order will take between 10 and 14 days from the date of order. Obviously we aim to deliver as soon as possible and there is every likelihood that you will receive your order even sooner. 

Likewise, please bear with us during busy times, for example the pre-Christmas period. If we anticipate a delay in dispatch we will let you know in good time, as soon as we know...

* Please note - Working days only include Monday to Friday and exclude weekends and Bank Holidays.

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How do I pay?

 

Payment is through our secure online payment facility using any major debit or credit card. 

We also be accept Paypal as an alternative - your choice...

 

How is my order delivered?

 

Delivery depends on how many items you order and is by either Royal Mail Recorded Delivery or secure carrier (DPD in the UK) and, for your security, will require a signature upon delivery.



Returns & Refunds

 

Please refer to our Terms & Conditions Policy which can be viewed by clicking HERE

 

 

Thank you for shopping on the Rockfield Online Store!